Privacy Statement

SmartCo is committed to protecting your personal information. We have created this privacy policy to help you understand how we collect, use, and protect your information when you visit our websites and use our products and services.

This Statement is provided for your information and does not limit or exclude your rights under the Privacy Act 2020

Protecting your information

We take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, and current.

We store most of the personal information we collect and generate electronically on Amazon web servers located in Australia. We also use Microsoft Office 365 for our email and other office productivity applications. This means that the personal information we hold may be transferred to, or accessed from, countries other than New Zealand.

We take reasonable steps to ensure your personal information is stored securely and protected from unauthorised access, modification or disclosure and misuse or loss. This includes firewalls , antivirus protection, data encryption and secure passwords and login process.  

However, due to the nature of email and the internet, we cannot guarantee your personal information will be completely free from access by an unauthorised person (e.g. a hacker).  

If a privacy breach occurs which has caused or may cause serious harm to you, we will notify you of this as soon as practicable either directly or, if that is not reasonably practicable, by public notice. 

How we collect your personal information

We will generally collect personal information from you directly when you first contact us through our Web site or over the phone.

To provide you with the service you need, we may also collect additional personal information from third parties where you have authorised this, this is permitted by law, or where the information is publically available. This may include information from:

·      your electricity retailer

·      the Electricity Authority

·      a contractor or other third party helping us to provide services to you

·      suppliers of services to us

Access to personal information we hold about you

Aside from some circumstances set out in the Act, you have the right to access and correct personal information that we hold about you.  To do so, please contact us by sending us an email to privacy@smartco.co.nz and specifying the information that you require changed.

In some cases, there may be a charge associated with providing copies of your personal information to you. If so, we will let you know before sending your information to you.

Some information we hold is necessary to supply you with a service. Wherever practical, we will remove you from our database if requested.

Disposal of your information

We take all reasonable steps to ensure that your personal information is securely destroyed or deleted, once it is no longer needed for the purposes we collected it. We may be required by law to retain certain personal information.

Changes to our privacy policy

We may change this privacy policy from time to time and we will tell you about a change in the policy by posting an updated policy on our website. Any change we make applies from the date we post it on the website.